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Frequently Asked Questions

What is JotForm?
JotForm is the first web based WYSIWYG form builder. Its intuitive drag and drop user interface makes form building a breeze. Using JotForm, you can create forms, integrate them to your site and collect submissions from your visitors.

You are currently on JotForm version 2.

A more recent version of JotForm is available:
www.jotform.com


Who is JotForm for?
JotForm is developed mainly for webmasters, but anybody with an Internet connection can use it. JotForm is WYSIWYG, so you can still make web forms without any web design or HTML experience. Since JotForm is hosted on our servers, there are no requirements.

What kind of forms can I create with JotForm?
JotForm supports all standard web form field types. In addition, it allows you to use new and intuitive fields in your form such as Date Time Picker, Star Ratings, or CAPTCHA checks. Using JotForm, you can create any kind of web form.

Here is a short list of examples:
Contact Form Blog Contact/Survey Event Calendar
Document Uploader Satisfaction Survey Time Sheet
Job Application Form RSVP for a Party or Wedding Bug Tracker
Reservation Form    

How much does JotForm cost?
JotForm is completely free for Basic usage. You can create forms, integrate them into your site, and collect submissions from your users without any cost. For Premium usage, it is $9/month. You can find a comparison chart between Basic and Premium versions here.


To support our free service, please feel free to add this banner to your site:
JotForm: Form Builder

What is new on JotForm 2.0?
We have been working on the new version of JotForm over the last 6-months. JotForm is now more robust and has many new features.

Payment Integration: JotForm now integrates with PayPal, Google Checkout, WorldPay, 2CheckOut, ClickBank and OneBip payment gateways, so you can collect payments from your users.
Styles: You can apply various cool CSS styles to your form.
Spam Protection: Each form now has seamless spam checks. JotForm can check if the form is submitted by a real browser. We also now support CAPTCHA verification on the forms.
Share Submissions: You can now make your form submissions public and even integrate it into your web site easily. You can share your submission in your site using a Web Grid, DHTML Calendar, Microsoft Excel or RSS.
SSL Forms: Protect your form submissions with 256 bit High-Grade SSL encryption.
PDF Forms: JotForm can turn your form into a PDF file. You can now use JotForm to create your paper forms.
Power Tools: JotForm introduces new form fields to make your forms cooler. Such as StarRating, FormCollapse, AutoComplete, BirthDatePicker, HTML and Image includes.

How can I see form submissions?
You have two choices to receive form submissions. You can receive them instantly by email, or you can log into your JotForm account periodically and view/download all submissions. To receive submissions as e-mail alerts, log into your JotForm account, choose the form you would like to receive submissions for and click on "Edit" button. On the "Form Editor" screen for your form, you will see a "Properties" button, click on that. This will open the form properties on the right side. Enable emails for this form and put your email address.

Why I don't receive form submissions by email?
First make sure that emails for this form is enabled. Log into your JotForm account, choose the form you are not receiving submissions for and click on "Edit" button. On the "Form Editor" screen for your form, you will see a "Properties" button, click on that. This will open the form properties on the right side. Make sure emails are enabled and the email address you have on file is correct.

Another possible reason for not receiving emails might be your spam filter. Check your spam folder for the submission email. If it is there, make sure to set it as "No Spam" so that this would not be flagged as spam in the future.

By default JotForm sends nice looking HTML emails. However, some mail servers block our HTML version thinking it is spam. To see if this is the case, log into your account, go to "Account" page and disable "Send E-mail Alerts as HTML" option.

Can I blend forms into my own site?
Certainly! JotForm allows you to copy the source code of a form into your site. On the Form Editor, click on "Source" button to get the source code for your form. Then simply copy and paste it into your site.

You may also make the user come back to your site right after submission. First create a "Thank You" page in your site. Next, click on "Properties" button on the Form Editor. Finally, copy and paste the URL of the Thank You page into "ThankYou URL" property.

If you do not want to copy and paste the form into your site, another possibility is to include a Header/Footer in your form. Create header and footer files in your site which would include things like main design and navigation. Then click on "Properties" button on the Form Editor. Copy and paste the URL of the header and footer files into "Header URL" and "Footer URL" properties.

Do you have advertisement on Forms or Thank-You pages?

No, we do not add any kind of 3rd party advertisements on JotForm.

You may also put the form on your site and set up your own Thank You URL. The user will not even be aware that she has left your site to make the submission.

Can I publish form submissions in my own site?
Yes! You can share your submission in your site using a Web Grid, DHTML Calendar, Microsoft Excel or RSS. To setup a listing, log into you JotForm account and click on "Share" button, then choose one of the options on "Share Results by Listings".

Do you support Secure Forms?
Yes, you can now have your forms and form submissions transmitted securely with a 256 High-grade encryption. You can also log into JotForm site securely and download your submission reports over a secure connection.
https://www.jotform.com

Can I collect payments from my form?
Yes! You can now use JotForm to sell digital goods, sell products, collect payments for your online service, collect subscription payments or receive micropayments for your content. You can easily integrate your form with PayPal, Google Checkout, WorldPay, 2CheckOut, ClickBank and OneBip payment gateways.

To create your payment form, go to Form Editor and open "PAYMENT TOOLS" toolbox on the right side and drag and drop logo of one of the payment gateways listed.

Is my form submission data safe?
Yes, your data belongs to you. We do not share or sell any user data. We also do not access your data for any non-administrative purposes.

Do you have spam protection?
Yes, JotForm now has spam protection. Each new form now has seamless spam checks. JotForm can check if the form is submitted by a real browser. We also now support CAPTCHA verification on the forms.

Do you License JotForm's intuitive Form Builder technology?
Yes, we do license JotForm's form builder to 3rd parties. You can get a copy of JotForm site to use in your internal corporate or educational intranet. You may also get a distributable license to integrate JotForm technology into your product. Please contact us for pricing.

 
























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What is JotForm?
Who is JotForm for?
What kind of forms can I create with JotForm
How much does JotForm cost?
What is new on JotForm 2.0?
How can I see form submissions?
Why I don't receive submissions by email?
Can I blend forms into my own site?


Do you have advertisement on Forms or Thank-You pages?
Can I publish submissions in my own site?
Do you support Secure Forms?
Can I collect payments from my form?
Is my form submission data safe?
Do you have spam protection?


Do you License JotForm's intuitive Form Builder technology?
 
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